It is important for every company to have customer technical support. Xerox strives to make sure that every customer is able to get quickly get the service that they need. There are several product support options that you can use to meet your needs.
Online And Product Support
You can get online product support any time to get the information that you need. The information comes from engineers and technicians. You can get information on how to configure, fix and use the Xerox products.
The online support has a new look. The form was changed to make it easier for you to get the information that you need. The Xerox Support YouTube channel and Xerox Customer Support program also have information that you need
Xerox Support Engage App
This app is available for Apple and Android tablets and phones. It allows you to quickly resolve the technical issues that you have. You can download this app from Google Play or the iOS App store.
The Chat icon is featured on the Product Support And Drivers page. It works via artificial intelligence. If you cannot resolve the issue with artificial intelligence, then you can chat with a live representative. Keep in mind that you have to pay to talk to a live representative.
Most issues can be taken care of over the phone. In fact, many people only have to call one time. Technical support is available for people who live in the United States and Canada. If you have a Phaser and network printer, then you need to call 1-800-835-6100. You need to call 1-800-821-2797 for non-Phaser and network printers.
Community Support Forum
The purpose of the forum is to share knowledge. You can ask questions and post comments.
There are hundreds of videos on the Xerox YouTube channel. They can show you how to set up your products and use the features.